Cancellation policy
This policy applies to all bookings made directly with Hellobnb (via our website, telephone or e-mail). For bookings made via third-party platforms (e.g. Airbnb, Booking.com, etc.), the cancellation conditions of said platform shall prevail. Cancellation requests must be made in writing to contact@hellobnb.ae. The date of receipt of the e-mail will be decisive for the application of the conditions below.
Cancellation by the customer :
a. Flexible Rate Reservations Refunds are calculated on the basis of the total amount of the reservation and depend on the date of cancellation before the scheduled arrival date (check-in 3:00 p.m. Dubai time).
- Cancellation more than 30 days before arrival: Full refund (100% of the amount paid).
- Cancellation between 15 and 30 days before arrival: 50% of the reservation fee will be refunded.
- Cancellation 14 days or less before arrival: No refund. The total amount of the reservation is due.
b. Non-Refundable" Rate Reservations Certain promotional offers may be associated with a "Non-Refundable" rate. These bookings cannot be changed or refunded, regardless of the reason or date of cancellation.
c. Early Departure or No-Show No refund will be made in the event of no-show on the date of arrival or in the event of departure before the initially scheduled end date of the stay.
Reservation modification :
Any request to change the dates of your stay is subject to availability and may result in a price adjustment. If the change is not possible, the request will be treated as a cancellation under the terms of the reserved rate policy (Flexible or Non-Refundable).
Hellobnb cancellation:
In the very unlikely event that we have to cancel your booking for reasons of force majeure or the unavailability of the property, we undertake to:
Offer relocation to a property of equivalent or higher standing, at no extra cost.
If no alternative is possible, or if it does not suit you, proceed to a full refund of all sums paid for the reservation.
Force Majeure :
In the event of exceptional, unforeseeable and external events (natural disasters, government confinement decisions, border closures, etc.) preventing the stay from taking place, Hellobnb undertakes to offer a credit note for the amount of the reservation, valid for a period of 12 months on all our properties. No monetary refund will be made in this case.